Privacy Policy

Last updated: October 2, 2026

The CCRM LLC ("we," "our," or "us") operates the STAKD platform at www.stakdapp.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

Create an account: Name, email address, password
Set up your profile: Business name, contact information
Use our features: Income records, expense records, contacts, contracts, invoices
Subscribe to our service: Payment information, processed by Stripe for purchases on our website or by Apple for purchases in our iOS app. We don't receive or store your full card number. For Apple purchases we receive only purchase and subscription status from Apple.
Enable two-factor authentication: Phone number for SMS verification codes
Contact us: Support inquiries, feedback

1.2 Information from Third-Party Platforms (OAuth Connections)

When you choose to connect third-party platforms to see your analytics in STAKD, we access the following data with your explicit consent:

YouTube (via Google OAuth)

Channel analytics and performance metrics
Revenue and monetization data
Subscriber counts and engagement metrics
Scopes requested: yt-analytics.readonly, yt-analytics-monetary.readonly, youtube.readonly

Meta (Facebook & Instagram)

Facebook Page and Instagram account insights (followers, reach, views, engagement)
Posts and their performance metrics
Requirements: Facebook analytics need a Facebook Page you manage (Meta doesn't provide analytics for personal profiles). Instagram needs a Creator or Business account linked to that Page.
Permissions requested: public_profile, pages_show_list, pages_read_engagement, read_insights, instagram_basic, instagram_manage_insights, and business_management (used only to find Facebook Pages owned through your Meta Business portfolio)

TikTok

Account profile and follower data
Video performance metrics
Engagement analytics
Scopes requested: user.info.basic, user.info.stats, video.list

Twitch (beta)

Channel follower and subscriber data
Stream analytics and view counts
Channel performance metrics
Scopes requested: user:read:email, analytics:read:extensions, analytics:read:games, channel:read:subscriptions

Google Calendar and Gmail (one Google connection)

Calendar: We read the list of your calendars so you can choose one, read events from the calendar you choose to import, and create or update the events STAKD adds (brand deadlines, tax dates, content schedules).
Gmail: We send email from your Gmail account only when you send it from STAKD: invoices, notifications, and brand outreach emails you write or approve in Brand Outreach. STAKD does not have permission to read your inbox, and it never reads, searches or stores your inbox or email history.
Your Google email address: We store the email address of the Google account you connect (read from your primary calendar) so emails you send show the right sender.
Scopes requested: https://www.googleapis.com/auth/calendar.events, https://www.googleapis.com/auth/calendar.readonly, https://www.googleapis.com/auth/gmail.send

Important: We read your data from these platforms to show it in STAKD (your dashboard, CreatorSync, campaign tracking and media kits you publish). For Google Calendar, we also write the events STAKD adds. For Gmail, we only send emails you choose to send, such as invoices, notifications and brand outreach emails. We never read your inbox or email history. We don't sell platform data or share it with unrelated third parties. If you ask an AI feature to use your platform statistics (for example in a media kit or outreach draft), those statistics are sent to Anthropic for that request (see Section 1.4).

Google API Services and YouTube

STAKD's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

STAKD uses YouTube API Services. By connecting YouTube, you agree to be bound by the YouTube Terms of Service. Google's handling of your data is described in the Google Privacy Policy. The YouTube data we access and how we use it are described in this section. We don't sell YouTube data. YouTube statistics are shared only with you, with brands that open a media kit link you publish, and with Anthropic when you ask an AI feature to use them.

You can disconnect YouTube, Google Calendar or Gmail in STAKD at any time. Disconnecting stops STAKD's access. You can also revoke STAKD's access to your Google account at any time from your Google security settings: https://myaccount.google.com/permissions.

1.3 Location Data (Mileage Tracking)

When you use the Mileage Tracker in our mobile app (Professional, Founding Member and Studio plans, and during a free trial), we collect:

Trip GPS location: When you tap Start Trip, the app uses your device's location services to record GPS points (latitude and longitude) for that trip. While the trip is active, recording continues even if you switch to another app or your screen turns off, so the whole drive is captured. While a trip is recording, your phone shows that location is in use: on Android, a persistent notification reading "STAKD is tracking your trip"; on iOS, the system's background location indicator. Recording stops when you end the trip.
Trip origin and destination: Addresses or place names you enter, or that are worked out from the first and last GPS points of a trip
Distance: Miles between origin and destination, calculated from your GPS points or by the Google Maps Distance Matrix API
Trip purpose and date: The business purpose and date you record

We never collect your location outside a trip you started. Trips never start automatically, and the app does not track your location when no trip is active. Your device asks for location permission the first time you start a trip. On iOS, you're asked to allow location access "While Using the App", and iOS may also ask whether to allow "Always". On Android, the app uses the standard location permission (it does not ask for "Allow all the time") and keeps recording during an active trip while showing a persistent notification. You can change or withdraw that permission in your device settings at any time, but a trip may not record correctly without it.

GPS points from a trip are stored in your account as your mileage record. The start and end coordinates are sent to Google Maps APIs to turn them into street addresses and to calculate distance. That use is covered by Google's Privacy Policy.

We use location data only to record your business trips and calculate your mileage deduction. We don't use it for advertising, and we don't share it with anyone except Google Maps as described above. You can delete any trip, and deleting your account deletes all of them.

1.4 AI Features and the Data They Use

Some features send data to Anthropic, PBC, whose Claude AI models produce the result. We send only what the feature needs, through Anthropic's commercial API. STAKD does not use your data to train AI models. Our AI providers process this data only to provide the feature.

What each feature sends to Anthropic:

Receipt scanning (uploads): Receipt images or screenshots you upload. (Receipts you photograph with the in-app camera go to Google Cloud Vision instead, see below.)
AI contract scanning: The contract file (PDF or image) you scan, so key dates, amounts and deliverables can be extracted
AI Assistant (Plus plan and above): Your messages, plus the account records the Assistant looks up to answer you, such as contacts (name, company, email, phone, status), income and expense entries, invoices and contracts. It looks up only what your question needs, up to 25 records at a time. It adds contacts, income or expenses only after you confirm.
Help Chat (in the app): Your messages to STAKD Help
FAQ chatbot (on our website): Messages typed into the chat on our FAQ page, including by visitors who are not signed in. We don't save these conversations. To prevent abuse we keep a one-way hashed version of the visitor's IP address and a message count, which are deleted within about a day. Please don't type personal or financial details into this chat.
Brand research: The brand's website address and text from the brand's public web pages (read by the web services described in Section 1.5), to write a summary of the brand
Brand website lookup (Partner Finder): The brand name you type, to find the brand's official website
Outreach drafting: The brand contact's name, role and company; your name and bio; and the analytics, services and brand research you choose to include, to draft a message that you review before sending
AI media kits (Perfect Pitch): Your profile details, platform statistics, past collaborations, preferences and edit requests, to write media kit content and suggest edits

Results (for example, extracted contract details, receipt details, media kit text and drafts) are stored in your account.

Receipt Scanning (Google Cloud Vision)

Receipt photos taken with the camera are sent to Google Cloud Vision to read the text.
If Anthropic can't read an uploaded receipt, it is sent to Google Cloud Vision instead.
Extracted data (vendor, amount, date) is stored in your expense records
Receipt images are stored in Firebase Cloud Storage under your account

Note on AI Processing: Do not upload documents containing sensitive personal information (Social Security Numbers, full financial account numbers) beyond what is necessary. Contracts and receipts typically do not contain such information, but please review documents before uploading.

1.5 Brand Contact Discovery

When you use Partner Finder or brand research (Partner Finder, including published-contact search and brand research, is on Professional, Founding Member and Studio):

Contact discovery: We use business-contact data providers and web services that read brands' publicly published pages to find a brand's business contacts. They receive the brand's name or website, not your personal data. If you look up a specific person at a company, that person's name and the company domain are sent to the business-contact data provider. Email addresses you choose to verify are sent to it to check that they can receive mail.
Published contact pages: To find contact details that a brand publishes itself, for example on its contact, press or partnerships pages, and to research a brand, a web service reads pages on the brand's public website. From those pages we keep only email addresses on the brand's own domain.
Results stored: Contacts and verification results you save go into your CRM contacts.

We work only with business contact details that brands publish on their own websites or that our business-contact data providers supply. We don't collect personal email addresses from private sources, and we never access anyone's private accounts or inboxes.

1.6 Campaign Performance Data (CampaignValue™)

When you use the Campaign EMV feature within PricePoint™ (Professional, Founding Member, and Studio plans), we collect and process:

Campaign details: Campaign names, hashtags, and date ranges you define
Content performance data: When you scan a campaign, our Cloud Functions retrieve recent content from your connected platforms (YouTube, Instagram, Facebook, TikTok, Twitch (beta)) and extract titles, captions, view counts, likes, comments, and shares
Hashtag matching: Content is matched against your campaign hashtags to identify relevant posts
Earned Media Value (EMV): We calculate a dollar value based on industry-standard advertising-equivalent rates applied to your content's performance metrics
Stored results: Matched content details, per-platform breakdowns, and aggregated EMV totals are stored in your account

Campaign scans use the same OAuth tokens and platform APIs described in Section 1.2. No additional platform permissions are required beyond those already granted for CreatorSync™.

1.7 Financial Account Information (Bank Connections)

When you choose to connect your bank accounts to automatically sync income and expenses, we use Plaid Technologies, Inc. ("Plaid"), a trusted third-party service provider, to securely connect to your financial institutions.

What data we access through Plaid:

Account information: Bank name, account type, account balance
Transaction history: Transaction dates, amounts, descriptions, merchant names, and categories
Account holder information: Name associated with the account

What we DO NOT access:

Your online banking username or password (Plaid uses bank-level encryption and does not share these with us)
Your Social Security Number or government-issued ID
Sensitive personal information beyond what's necessary for transaction tracking

How we use this financial data:

Automatically import and categorize business income and expenses
Provide real-time financial insights and profit/loss calculations
Generate tax-ready expense reports
Identify recurring transactions and payment patterns
Match bank transactions to uploaded receipts

Your control over bank connections:

You can disconnect your bank account at any time through your account settings
Disconnecting will stop all future transaction syncing
Transactions already imported stay in your records until you delete them or your account
You can choose which transactions to import and categorize

How Plaid protects your data:

Plaid uses bank-level encryption and security protocols. Your login credentials are never shared with STAKD or The CCRM LLC. Plaid is trusted by thousands of financial institutions and applications. For more information about how Plaid handles your data, please see Plaid's End User Privacy Policy.

Data retention for financial information:

Imported transactions are part of your records. They stay in your account until you delete them or your account, and you can export them as CSV at any time. We don't keep them after you delete your account, so export anything you need for your taxes first.

1.8 Device Contacts

On mobile devices, the app can access your device contacts with your explicit permission:

Contact data imported: Names, email addresses, phone numbers, and company names may be imported into your CRM when you choose to use the contact import feature
Storage: Imported contact data is stored in your Firestore account and is not shared with any third party
User-initiated: Contact import is entirely optional and user-initiated — we never automatically access or sync your device contacts
Revoking access: You can revoke contacts access at any time through your device settings (Settings > Privacy > Contacts on iOS, or Settings > Apps > STAKD > Permissions on Android)

1.9 Biometric Authentication

The app supports Face ID and Touch ID for secure sign-in on supported devices:

On-device processing: Biometric data (facial recognition, fingerprint data) is processed entirely on your device using the operating system's secure enclave
No server transmission: STAKD never receives, transmits, or stores biometric data on its servers
Credential storage: Authentication credentials are stored securely in the device keychain
User control: You can enable or disable biometric login at any time in Account Settings

1.10 Camera and Photo Library Access

The app requests access to your device camera and photo library for the following purposes:

Receipt scanning: The app requests camera access to photograph receipts for OCR scanning via Google Cloud Vision
Contract scanning: The app requests camera access to photograph contracts for AI-powered text extraction via Anthropic Claude
Photo library: The app requests photo library access so you can pick existing images to upload (receipts, contracts or profile photos). Uploaded receipt images are read by Anthropic Claude (see Section 1.4).
Image storage: Captured or selected images may be uploaded to Firebase Cloud Storage for processing and are stored under your user account
Revoking access: You can revoke camera and photo library access at any time through your device settings

1.11 Information Collected Automatically

When you access our Service, we automatically collect:

Device information: Browser type, operating system, device identifiers
Usage data: Pages visited, features used, time spent on the Service
Log data: IP address, access times, referring URLs
Cookies and similar technologies: Session management, preferences, analytics
Fraud prevention (reCAPTCHA v3): We use Google reCAPTCHA v3 to verify that requests to the Service originate from our app and not from automated bots or abuse scripts. reCAPTCHA collects hardware and software information (such as device and application data) and sends it to Google for analysis. This data is used for providing and improving reCAPTCHA and for general security purposes. It is governed by Google's Privacy Policy and Terms of Service.
Security reports: If your browser blocks something on our website because it breaks our security rules, the browser may automatically send us a report. A report includes the page address, the address that was blocked, the referring page and file involved (with a short code excerpt), and your browser's user agent (browser and device type). We use these reports only to find and fix security problems, and we delete them after 30 days. We don't store your IP address with them. A one-way hashed version is used for up to about a day to limit abuse.

2. How We Use Your Information

We use your information to:

Purpose	Legal Basis (GDPR)
Provide, operate, and maintain the Service	Contract performance
Process transactions and send billing information	Contract performance
Display analytics from your connected platforms and transactions from your connected banks	Contract performance
Send technical notices, updates, and support messages	Legitimate interest
Send product emails (welcome, onboarding tips, feature news) you can unsubscribe from	Legitimate interest
Respond to your comments, questions, and support requests	Contract performance
Analyze usage patterns to improve the Service	Legitimate interest
Detect, prevent, and address technical issues and fraud	Legitimate interest
Comply with legal obligations	Legal obligation

3. Data Sharing and Disclosure

3.1 We Do NOT Sell Your Data

We do not sell, trade, or rent your personal information to third parties.

3.2 Service Providers

We share information with trusted third-party service providers who assist in operating our Service:

Provider	Purpose	Data Shared
Firebase/Google Cloud	Data storage, authentication, hosting	Account data, usage data
Stripe	Payment processing	Payment information (we do not store card numbers)
Apple (App Store)	In-app subscription purchases on iOS	Subscription and transaction status from Apple (Apple handles payment details)
Google Cloud Vision	Text recognition for receipts photographed in the app	Receipt images
Plaid Technologies, Inc.	Secure bank account connectivity and transaction data retrieval	Bank account information, transaction history (see Plaid Privacy Policy)
Anthropic, PBC	AI features: receipt scanning (uploads), contract scanning, AI Assistant, Help Chat, website FAQ chatbot, brand research, brand website lookup, outreach drafting and media kits (Claude API)	The content you submit to those features and the account records the AI Assistant looks up (see Section 1.4). Not used by STAKD to train AI models. Our AI providers process this data only to provide the feature.
Business-contact data providers and web services	Finding a brand's business contacts (including contact details brands publish on their own public pages), email verification and brand research	The brand's name or website; names of people you look up at a company; email addresses you verify (not your personal data)
Google Maps Platform	Mileage distance calculation (Distance Matrix API)	Trip origin and destination addresses (transient; not stored by Google for this use)
Google Calendar API	Calendar sync for brand deadlines, tax dates and content schedules	Your calendar list; titles, dates and descriptions of events you import or STAKD adds
Gmail API	Send invoices, notifications and brand outreach emails from your Gmail account	Your Google email address; the emails you send from STAKD (we never read your inbox)
Google reCAPTCHA v3	Fraud prevention and bot detection (Firebase App Check)	Device and browser signals (see Google Privacy Policy)
Brevo (Sendinblue SAS, Paris, France, and its affiliates, including Sendinblue, Inc.)	Delivers all STAKD email: account, billing and security emails, reminders and notifications, and product emails (welcome, onboarding and trial tips, feature news)	Your email address, first name, plan, sign-up date and how you signed up (for example, the app or our waitlist), and whether you've connected a bank or a social account; plus the content of the emails we send you (see Brevo Privacy Policy)

These providers are contractually obligated to protect your data and may only use it to provide services to us.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, subpoena).

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data becomes subject to a different privacy policy.

3.5 Media Kits You Publish

When you publish a media kit, anyone who has its link can view it without signing in. That includes the analytics it shows (such as followers, engagement and views from your connected accounts, refreshed nightly) and any other details you put in it, such as your rates. Share the link only with people you want to see those details. You can unpublish or delete a kit at any time, and deleting your account removes all of your kits. Links stop working 90 days after a paid subscription ends (see Terms of Service, Section 4.4).

4. Data Storage and Security

4.1 Where We Store Your Data

Your data is stored primarily on Firebase/Google Cloud infrastructure located in the United States. Some of our service providers process data outside the United States (for example, our email provider Brevo processes data in the European Union). By using the Service, you consent to this transfer, processing and storage.

4.2 Security Measures

We implement industry-standard security measures including:

Encryption in transit (TLS/SSL) and at rest
Secure authentication with optional two-factor authentication (2FA)
Regular security audits and vulnerability assessments
Role-based access controls
Firestore security rules ensuring users can only access their own data

4.3 Security Limitations

No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We keep your data while your account is open, so the Service works and your records are there when you need them. When you delete your account, it is deleted right away.

Data Type	Retention Period
Account information, profiles and settings	Until you delete your account
Your records: income, expenses, invoices, contracts, receipts and other uploaded files, mileage trips, contacts, media kits, campaigns and saved brands	Until you delete them or your account
Bank connections (Plaid)	Until you disconnect the bank or delete your account. Transactions already imported stay in your records until you delete them or your account.
Connected platform access (OAuth tokens)	Deleted when you disconnect the platform or delete your account
Analytics retrieved from connected platforms	Until you delete your account
Help Chat and support conversations	Help Chat conversations: until you delete your account. Emails to support@stakdapp.com (including escalated Help Chats): kept as long as needed to resolve your request.
Website FAQ chatbot	Conversations are not saved. A hashed IP address and message count are deleted within about a day.
Browser security reports	30 days (see Section 1.11)
Usage analytics (Firebase Analytics)	2 months
Payment records	Kept by our payment processors (Stripe, or Apple for in-app purchases) and in The CCRM LLC's own accounting records, for our accounting and tax obligations

Deleting your account. You can delete your account at any time in the app under Account > Profile > Delete Account, or by emailing privacy@stakdapp.com. Deletion is immediate and complete. We delete all of your data and uploaded files, end your bank connections at Plaid, revoke STAKD's access to your connected platforms, and delete your contact record at Brevo and your customer record at Stripe. We can't recover anything afterwards, so export any records you need (for example for your taxes) before you delete. Keeping records for tax purposes is your responsibility. Deleting your account cancels a subscription bought on our website, but a subscription bought through Apple must be cancelled in your Apple settings.

Exceptions. We keep information after deletion only where the law requires it: for example a legal hold, a fraud investigation or chargeback dispute, or a valid legal request. We keep only what that purpose needs, and only for as long as it needs it. Records of payments you made remain with Stripe or Apple, and in The CCRM LLC's accounting records, for our own accounting and tax obligations. We don't keep backups of your data; deleted records remain only in a short-lived internal version history for about 1 hour before they are gone.

6. Your Rights

6.1 All Users

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate data
Deletion: Delete your account and data at any time in the app under Account > Profile > Delete Account, or by emailing us. Deletion is immediate (see Section 5).
Export: Download your data in a portable format (CSV export)
Disconnect: Remove connected third-party platforms at any time
Opt-out: Every product email (welcome, onboarding tips, feature news) has an unsubscribe link. Account, billing and security emails are always sent while you have an account.

6.2 European Economic Area (EEA) Residents - GDPR Rights

If you are in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):

Right to restrict processing: Limit how we use your data
Right to object: Object to processing based on legitimate interests
Right to data portability: Receive your data in a structured, machine-readable format
Right to withdraw consent: Withdraw consent at any time for consent-based processing
Right to lodge a complaint: File a complaint with your local data protection authority

Data Controller: The CCRM LLC
Contact: privacy@stakdapp.com

6.3 California Residents - CCPA Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

Right to know: Request disclosure of personal information collected
Right to delete: Request deletion of your personal information
Right to opt-out: We do not sell personal information
Right to non-discrimination: We will not discriminate against you for exercising your rights

Categories of personal information collected: Identifiers, financial information, commercial information, internet or other electronic network activity, geolocation data, professional or employment-related information.

To exercise your rights, contact us at: privacy@stakdapp.com

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential	Authentication, security, session management	Session
Functional	Preferences, settings	1 year
Analytics	Usage patterns, performance monitoring via Firebase Analytics (Google) — see Google's Privacy Policy	2 years
Security (reCAPTCHA)	Bot detection, fraud prevention via Google reCAPTCHA v3	6 months

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may prevent you from using certain features of the Service.

8. Third-Party Platform Terms

When you connect third-party platforms or use features powered by external services, your use is also governed by those parties' respective terms and privacy policies:

Platform Integrations (OAuth)

Google (YouTube, Calendar, Maps): https://policies.google.com/privacy
Meta (Facebook/Instagram): https://www.facebook.com/privacy/policy/
TikTok: https://www.tiktok.com/legal/privacy-policy
Twitch: https://www.twitch.tv/p/en/legal/privacy-notice/
YouTube: YouTube Terms of Service · Google Privacy Policy

Service Provider Privacy Policies

Stripe (payments): https://stripe.com/privacy
Plaid (bank connectivity): https://plaid.com/legal/#end-user-privacy-policy
Anthropic (AI processing — Claude API): https://www.anthropic.com/privacy
Firebase / Google Cloud (infrastructure): https://firebase.google.com/support/privacy
Brevo (account and product emails): https://www.brevo.com/legal/privacypolicy/

We are not responsible for the privacy practices of these third-party platforms and service providers.

9. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Geographic Availability and Data Storage

The Service is currently available to users located in the United States only. Your data is stored primarily on Firebase/Google Cloud infrastructure located in the United States. Some of our service providers process data outside the United States (for example, our email provider Brevo processes data in the European Union).

If we expand the Service to additional countries in the future, this section will be updated with applicable international data transfer provisions.

11. Changes to This Privacy Policy

We review this Privacy Policy quarterly and update it as needed to ensure compliance with evolving privacy laws and regulations. We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy on this page
Updating the "Last Updated" date
Sending an email notification for significant changes

Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@stakdapp.com
Legal inquiries: legal@stakdapp.com
Mail: The CCRM LLC, PO Box 220, Grafton, OH 44044
Website: www.stakdapp.com

This Privacy Policy is effective as of October 2, 2026.

Welcome to STAKD. These Terms of Service ("Terms") govern your access to and use of the STAKD platform at www.stakdapp.com (the "Service"), operated by The CCRM LLC ("we," "our," or "us").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

1. Acceptance of Terms

By creating an account or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

STAKD provides a business management platform designed for content creators, including:

Income Tracking: Track income you enter manually or import from your bank through Plaid's automatic transaction sync
Expense Management: Track business expenses with AI-powered receipt scanning (Google Cloud Vision and Anthropic Claude), automatic categorization, and mileage tracking (Google Maps Distance Matrix API)
Contact Relationship Management (CRM): Manage brand partnerships and professional contacts; brand contact discovery through business-contact data providers and brands' own published contact pages
Contract Management: Store, organize, and AI-scan contracts and agreements (Anthropic Claude)
Invoicing: Create and send professional invoices; W-9 management for contractor payments
Analytics Dashboard: View business performance metrics, profit & loss statements, and revenue insights
Tax Preparation Tools (TaxCommand™): Quarterly estimated tax calculations, 1099 preparation assistance, mileage deduction reports, and P&L summaries
Revenue Forecasting: Cash flow predictions and income trend analysis
CreatorSync™: Analytics from your connected creator platforms (YouTube, Instagram, Facebook, TikTok and Twitch (beta)) in one dashboard. YouTube also shows estimated revenue. CreatorSync does not record income; income is imported through bank sync or entered manually.
Brand Outreach Central™: Brand research, contact discovery, AI-drafted outreach messages (Anthropic Claude), and outreach management for your sponsorship pipeline
Perfect Pitch™: AI-powered media kit builder for brand partnership proposals (Anthropic Claude)
CampaignValue™: Campaign hashtag tracking across connected platforms with Earned Media Value (EMV) calculation to quantify content performance for brand negotiations
Calendar Integration: Two-way Google Calendar sync for brand deadlines, tax dates, and content schedules
Gmail Integration: Send invoices, notifications and brand outreach emails from your connected Gmail account. STAKD never reads your inbox.
AI Assistant: Conversational AI assistant that can query and manage your account data — add contacts, record income and expenses, check deliverable status, and answer questions about your business (Anthropic Claude)

3. Account Registration and Eligibility

3.1 Eligibility

To use the Service, you must:

Be located in and a resident of the United States
Be at least 18 years of age
Have the legal capacity to enter into a binding agreement
Not be prohibited from using the Service under applicable laws

Geographic Availability: The Service is currently available to users located in the United States only. By creating an account, you represent and warrant that you are a U.S. resident. We reserve the right to terminate accounts that do not meet this requirement. Features such as bank connectivity (Plaid), tax tools (TaxCommand™), and mileage tracking are designed for U.S. financial institutions, IRS tax standards, and U.S.-based calculations. We may expand availability to additional countries in the future.

3.2 Account Requirements

When creating an account, you agree to:

Provide accurate, current, and complete registration information
Maintain and promptly update your account information
Maintain the security and confidentiality of your login credentials
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized access or security breach

3.3 Account Security

You are responsible for safeguarding your password and any activities under your account. We recommend enabling two-factor authentication (2FA) for enhanced security.

4. Subscription Plans and Payment

4.1 Subscription Tiers

STAKD offers the following subscription plans:

Plan	Price	Key Inclusions
Starter	Free	50 CRM contacts, unlimited manual contracts (no AI contract scans), unlimited invoices (STAKD-branded footer), manual income and expense tracking, analytics dashboard, exportable reports, Help Chat (50/day), 1 profile. No AI Assistant, bank sync or Partner Finder. No receipt scanning outside the free trial. Includes 14-day Professional trial (receipt scanning and all Professional features are available during the trial).
Plus	See our Pricing page	100 CRM contacts, unlimited manual contracts plus 5 AI contract scans/month, unlimited invoices, receipt scanning, bank sync (up to 2 accounts), CreatorSync platform analytics, P&L reports, quarterly tax estimates, AI Assistant (10/day), Help Chat (50/day), 1 profile. Includes 14-day Professional trial.
Founding Member	See our Pricing page; locked while your subscription stays active	Same features and limits as Professional. Limited to the first 100 subscribers. No trial; billed immediately. See Section 4.7.
Professional	See our Pricing page	Everything in Plus, plus: unlimited contacts, 25 AI contract scans/month, receipt scanning, bank sync (up to 4 accounts), Gmail sending, Brand Outreach Central™ (Partner Finder 150 lookups/month, brand research 10/month, AI outreach drafts 15/month), Brand Deal Calculator with auto-fill from connected accounts, Perfect Pitch™ media kits (15 AI generations/month), TaxCommand™ (W-9, 1099, quarterly estimates, GPS mileage), revenue forecasting, AI Assistant (50/day), Help Chat (50/day), 1 profile. Includes 14-day Professional trial.
Studio	See our Pricing page	Everything in Professional, plus up to 5 profiles with separate data and higher limits: 75 AI contract scans/month, receipt scanning, bank sync (up to 5 accounts), Partner Finder 400 lookups/month, brand research 25/month, AI outreach drafts 30/month, AI media kits 30/month. AI Assistant (50/day), Help Chat (50/day). 14-day free Studio trial (card required).

Prices are shown on our Pricing page and at checkout. Contracts you enter manually and invoices are unlimited on every plan. Daily limits reset at midnight UTC. Monthly limits reset on the first day of each month (UTC). We may change limits under Section 9.2.

4.2 Free Trial

Starter, Plus and Professional include a 14-day free trial of full Professional features. No payment card is needed. When the trial ends, your account moves to Starter (free) unless you subscribe to a paid plan. Your data stays in your account.

Studio includes a 14-day free trial of Studio, started at checkout with a payment card. You're charged when the trial ends unless you cancel before then.

Founding Member has no trial and is billed immediately.

Each person gets one free trial. If you've already had yours, a paid plan is billed as soon as you subscribe.

4.3 Billing

Payment Processing: Subscriptions bought on our website are processed by Stripe. Subscriptions bought in our iOS app are sold and billed by Apple through the App Store (see Section 4.9).
US Billing Address: Subscriptions bought on our website require a US billing address. If a checkout is completed with a billing address outside the United States, we cancel the subscription and refund the payment.
Billing Cycle: Subscriptions renew automatically at the end of each billing period, monthly or annually depending on the plan you chose, on the anniversary of your subscription start date
Automatic Renewal: Subscriptions automatically renew unless cancelled
Price Changes: We will provide 30 days' notice of any price changes

4.4 Cancellation

You may cancel at any time. For a subscription bought on our website, go to Account > Billing > Manage Subscription. For a subscription bought in the iOS app, go to your iPhone's Settings > [your name] > Subscriptions. We can't cancel Apple subscriptions for you.
Deleting your STAKD account cancels a website subscription, but it does not cancel a subscription bought through Apple. Cancel it in your Apple settings first.
Cancellation takes effect at the end of your current billing period
You will retain access to paid features until the end of your billing period
No refunds are provided for partial months or unused time
Media Kit Links: A public media kit link made with Perfect Pitch™ works while the kit is published and you have an active Professional, Founding Member or Studio subscription. If your paid subscription ends, the link keeps working for 90 days and then stops. Re-subscribing to one of those plans restores it.

4.5 Refund Policy

All subscription fees are non-refundable. By subscribing to any paid plan, you acknowledge and agree that:

No refunds or credits will be issued for partial billing periods, unused time, or downgraded plans
If you cancel your subscription, you will retain access to paid features until the end of your current billing period, but no pro-rated refund will be provided
Upgrading or downgrading your plan does not entitle you to a refund for any prior billing period
Fees paid for annual subscriptions, including the Founding Member plan, are non-refundable regardless of when cancellation occurs within the billing cycle
We reserve the right to issue refunds or credits at our sole discretion on a case-by-case basis, but are under no obligation to do so
Purchases made through Apple: Refunds for in-app purchases are handled by Apple under Apple's policies, not by The CCRM LLC. You can request a refund at reportaproblem.apple.com.

4.6 Failed Payments

If a payment fails, we will attempt to charge your payment method again. After multiple failed attempts, your account may be downgraded or suspended until payment is resolved.

4.7 Founding Member Plan

The Founding Member plan is a limited-availability subscription tier offered during STAKD's initial launch period, subject to the following terms:

Availability: Limited to the first 100 subscribers. Once all spots are claimed, the Founding Member plan will no longer be available for new subscriptions.
Pricing: Billed annually. Prices are shown on our Pricing page and at checkout. Your rate is locked for the lifetime of your subscription as long as it remains active and in good standing.
Features: Includes all current and future Professional-tier features for the duration of your subscription.
Automatic Renewal: Your Founding Member subscription will automatically renew each year at your locked rate unless cancelled.
Cancellation: You may cancel at any time. However, cancellation permanently forfeits your locked Founding Member pricing. If you wish to resubscribe after cancellation, you will need to select from currently available plans at then-current pricing.
Non-Transferable: Founding Member subscriptions are tied to your account and cannot be transferred to another user or account.
No Trial Period: The Founding Member plan does not include a free trial. Billing begins immediately upon subscription.

4.8 AI-Powered Features

STAKD provides AI-powered features including a Help Chatbot ("STAKD Help") and an AI Task Assistant ("STAKD Assistant"), subject to the following terms:

Availability: STAKD Help is available on all plans (50 requests/day). STAKD Assistant is available on Plus (10 requests/day) and on Professional, Founding Member and Studio (50 requests/day).
Daily Usage Limits: AI features are subject to daily usage limits based on your subscription tier:
- All plans: Help Chat, 50 requests/day
- Plus: AI Assistant, 10 requests/day
- Professional, Founding Member and Studio: AI Assistant, 50 requests/day
- Starter: AI Assistant not available
AI-Generated Content: Responses provided by AI features are generated by third-party AI models and may not always be accurate. You are responsible for verifying any information or actions suggested by AI features before relying on them.
Data Access: The AI Assistant can access and modify your account data (contacts, expenses, income) on your behalf. Write operations (adding contacts, recording expenses or income) require your explicit confirmation before execution.
Support Escalation: Help conversations may be automatically escalated to our support team via email after three AI responses if your issue is not resolved.
No Guarantees: AI features are provided "as is." We do not guarantee the accuracy, completeness, or reliability of AI-generated responses. We reserve the right to modify usage limits, available AI models, or feature availability at any time.

4.9 Subscriptions Purchased Through Apple

Subscriptions bought in the STAKD iOS app are sold through Apple's App Store and charged to your Apple ID when you confirm the purchase. The iOS app is available in the US App Store only.
They renew automatically, monthly or annually depending on the plan you choose, unless you turn off auto-renew at least 24 hours before the end of the current period. Your Apple ID is charged for the renewal within the 24 hours before the current period ends.
You can manage or cancel in your iPhone's Settings > [your name] > Subscriptions.
Refunds are handled by Apple, not by The CCRM LLC (see Section 4.5).
Subscriptions bought on our website are billed by Stripe under Sections 4.3–4.6.

5. User Responsibilities and Acceptable Use

5.1 You Agree To:

Use the Service only for lawful purposes and in accordance with these Terms
Maintain accurate and truthful business information
Comply with all applicable laws and regulations
Respect the intellectual property rights of others
Keep your account credentials confidential

5.2 You Agree NOT To:

Violate any applicable local, state, national, or international laws
Upload, transmit, or distribute any malicious code, viruses, or harmful content
Attempt to gain unauthorized access to the Service or other users' accounts
Interfere with or disrupt the Service or servers
Use the Service to spam, harass, or harm others
Reverse engineer, decompile, or disassemble any part of the Service
Use automated scripts, bots, or scrapers without authorization
Misrepresent your identity or affiliation
Use the Service for any illegal, fraudulent, or deceptive purposes

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Service, including all content, features, functionality, software, designs, and trademarks (including "STAKD," "CreatorSync™," "Brand Outreach Central™," "TaxCommand™," "Perfect Pitch™," "PricePoint™," and "CampaignValue™"), is owned by The CCRM LLC and protected by copyright, trademark, patent, and other intellectual property laws.

Patent Notice: The STAKD platform incorporates proprietary technology that is the subject of a pending United States patent application. This includes, but is not limited to, systems and methods for multi-platform creator analytics normalization, profile-scoped OAuth credential management, AI-assisted contract analysis, dynamic pricing computation, campaign earned-media-value calculation, and cross-platform revenue forecasting. Patent Pending.

You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.

6.2 Your Content and Data

You retain all ownership rights to the data and content you upload to the Service ("Your Content"). By using the Service, you grant us a limited license to:

Store, process, and display Your Content to provide the Service
Access Your Content as necessary for support and maintenance

This license terminates when you delete Your Content or your account.

7. Third-Party Platform Integrations

7.1 OAuth Connections (Creator Platforms)

The Service integrates with third-party creator platforms including YouTube, Meta (Facebook/Instagram), TikTok and Twitch via OAuth. The Twitch integration is a Beta Feature under Section 20. What each platform makes available is up to that platform. For example, Meta provides analytics only for Facebook Pages and for Instagram Creator or Business accounts. When you connect these platforms:

You authorize us to access your data from these platforms as described in our Privacy Policy
Your use of third-party platforms is governed by their respective terms of service
We are not responsible for the availability, accuracy, or functionality of third-party platforms
You may disconnect any third-party platform at any time through your account settings

7.2 Financial Service Integrations

The Service integrates with the following financial service providers:

Plaid Technologies, Inc.: Provides secure bank account connectivity for automatic transaction syncing. Your bank credentials are never shared with STAKD or The CCRM LLC. See Plaid's End User Privacy Policy.
Stripe: Processes subscription payments securely. We do not store your full credit card numbers. See Stripe's Privacy Policy.
Apple App Store: Sells and bills subscriptions bought in our iOS app. Apple's terms and privacy policy apply to those purchases.

7.3 AI and Data Processing Integrations

The Service uses the following AI and data processing services:

Anthropic Claude API: Powers receipt scanning for uploaded images, contract scanning, the AI Assistant, Help Chat, the FAQ chatbot on our website, brand research, outreach drafting, and Perfect Pitch™ media kits. STAKD does not use your data to train AI models. Our AI providers process this data only to provide the feature. See Anthropic's Privacy Policy.
Google Cloud Vision API: Reads text from receipts you photograph in the app.
Business-contact data providers and web services: Supply business contact data and email verification in Brand Outreach Central™, and read pages on brands' public websites to find contact details the brand publishes and to support brand research. They receive the brand's name or website, not your personal data.

7.4 Google Platform Integrations

The Service uses the following Google platform services:

Google Calendar API: Syncs brand deadlines, tax dates and content schedules with the Google Calendar you choose. We read your calendar list and the events you import, and write the events STAKD adds.
Gmail API: Sends invoices, notifications and brand outreach emails from your connected Gmail account. We only send emails you choose to send from the Service. STAKD has no permission to read your inbox and never reads, scans or stores it. Our use of Google user data follows the Google API Services User Data Policy, including the Limited Use requirements (see Privacy Policy Section 1.2).
Google reCAPTCHA v3: Used via Firebase App Check to verify that requests originate from our app and prevent automated abuse. reCAPTCHA collects device and browser signals for fraud analysis, governed by Google's Privacy Policy and Terms of Service.
Google Maps Distance Matrix API: Calculates mileage distances for the Mileage Tracker feature. Trip addresses are transmitted transiently for distance computation only.

7.5 Third-Party Terms

By using integrations, you acknowledge that you have read and agree to the applicable third-party terms:

Platform Terms of Service

Google (YouTube, Calendar, Maps, Cloud Vision): https://policies.google.com/terms
Meta: https://www.facebook.com/terms.php
TikTok: https://www.tiktok.com/legal/terms-of-service
Twitch: https://www.twitch.tv/p/en/legal/terms-of-service/
YouTube: YouTube Terms of Service · Google Privacy Policy

Service Provider Terms

Plaid: https://plaid.com/legal/#end-user-privacy-policy
Stripe: https://stripe.com/legal
Anthropic: https://www.anthropic.com/terms

8. Data Ownership and Privacy

8.1 Your Data

You retain all rights to Your Content and data. We do not claim ownership of any data you upload to the Service.

8.2 Data Usage

By using the Service, you grant us permission to:

Store and process your data to provide the Service
Use aggregated, anonymized data for analytics and service improvements
Access your data as necessary for customer support

8.3 Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Service Availability and Modifications

9.1 Availability

We strive to provide reliable, uninterrupted service but do not guarantee:

Continuous, uninterrupted access to the Service
That the Service will be error-free or secure
That defects will be corrected

9.2 Modifications

We reserve the right to:

Modify, update, or discontinue features of the Service
Change pricing with 30 days' notice
Suspend the Service for maintenance with reasonable notice when possible

9.3 Scheduled Maintenance

We will endeavor to provide advance notice of scheduled maintenance that may affect Service availability.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
ACCURACY OR RELIABILITY OF CONTENT

WE DO NOT WARRANT THAT:

The Service will meet your requirements
The Service will be uninterrupted, timely, secure, or error-free
Results obtained from the Service will be accurate or reliable
Any errors will be corrected

11. Limitation of Liability

11.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE CCRM LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, revenue, or data
Business interruption
Loss of goodwill
Cost of substitute services

11.2 Cap on Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF:

The amount you paid us in the 12 months preceding the claim, OR
One hundred dollars ($100)

11.3 Basis of the Bargain

YOU ACKNOWLEDGE THAT THESE LIMITATIONS OF LIABILITY ARE AN ESSENTIAL ELEMENT OF THE AGREEMENT BETWEEN YOU AND THE CCRM LLC, AND THAT THE SERVICE WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS.

12. Indemnification

You agree to indemnify, defend, and hold harmless The CCRM LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any third-party rights
Your Content uploaded to the Service

13. Termination

13.1 Termination by You

You may terminate your account at any time by:

Deleting your account in the app (Account > Profile > Delete Account). Cancel any subscription bought through Apple in your Apple settings first.
Contacting us at support@stakdapp.com

13.2 Termination by Us

We may suspend or terminate your account immediately if you:

Breach these Terms of Service
Fail to pay subscription fees after notice
Engage in fraudulent, illegal, or harmful activity
Abuse or harass our staff or other users

13.3 Effect of Termination

Upon termination:

Your right to use the Service ceases immediately
If you delete your account, your data is deleted immediately and can't be recovered (see the Privacy Policy, Section 5)
If we suspend or terminate your account, you may ask us for an export of your data within 30 days, after which we delete it
Provisions that by their nature should survive will survive (including Sections 6, 10, 11, 12, 14, 15, 18, 19, and 20)

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at legal@stakdapp.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days.

14.2 Binding Arbitration

If informal resolution fails, any dispute arising from these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Location: Arbitration shall take place in Cuyahoga County, Ohio, or remotely at your election
Arbitrator: One neutral arbitrator selected in accordance with AAA rules
Costs: Each party bears its own costs; arbitration fees split equally
Award: The arbitrator's decision is final and binding

14.3 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

14.4 Exceptions

This arbitration agreement does not apply to:

Claims for injunctive relief to prevent intellectual property infringement
Small claims court actions (if eligible)

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law provisions.

Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Cuyahoga County, Ohio, and you consent to the personal jurisdiction of such courts.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and The CCRM LLC regarding the Service.

16.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16.5 Notices

We may provide notices to you via email, in-app notification, or posting on the Service. You may provide notices to us at legal@stakdapp.com.

16.6 Additional Terms for the iOS App (Apple)

If you downloaded the STAKD app from Apple's App Store, these terms also apply:

Agreement between you and The CCRM LLC only: These Terms are between you and The CCRM LLC, not Apple Inc. ("Apple"). The CCRM LLC, not Apple, is solely responsible for the app and its content.
License: You may use the app only on Apple-branded devices that you own or control, as allowed by the Usage Rules in the Apple Media Services Terms and Conditions.
Maintenance and support: The CCRM LLC is solely responsible for maintenance and support of the app. Apple has no obligation to provide any maintenance or support.
Warranty: If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) you paid for the app. To the maximum extent permitted by law, Apple has no other warranty obligation for the app. Any other claims, losses, liabilities, damages, costs or expenses caused by a failure to conform to a warranty are The CCRM LLC's responsibility, to the extent these Terms don't disclaim them.
Product claims: The CCRM LLC, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your use of it. This includes product liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
Intellectual property: If a third party claims that the app or your use of it infringes their intellectual property rights, The CCRM LLC, not Apple, is solely responsible for investigating, defending, settling and discharging that claim.
Legal compliance: You represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
Third-party terms: You must comply with any applicable third-party terms when using the app, such as your wireless carrier's data plan terms.
Contact: Questions, complaints or claims about the app go to The CCRM LLC at support@stakdapp.com, PO Box 220, Grafton, OH 44044.
Third-party beneficiary: Apple and its subsidiaries are third-party beneficiaries of these Terms. When you accept these Terms, Apple has the right (and is deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

Posting the updated Terms on this page
Updating the "Last Updated" date
Sending an email notification for significant changes

Your continued use of the Service after changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service.

18. AI-Powered Features Disclaimer

18.1 Nature of AI Outputs

The Service includes AI-powered and algorithmically calculated features such as contract scanning, Perfect Pitch™ media kit generation, receipt OCR scanning, and CampaignValue™ Earned Media Value (EMV) calculations. You acknowledge and agree that:

AI-generated outputs (including contract summaries, extracted data, and media kit content) are provided for informational and convenience purposes only
AI outputs may contain errors, inaccuracies, or omissions and should not be relied upon as the sole basis for business or legal decisions
You are responsible for reviewing and verifying all AI-generated content before use
AI-extracted contract terms do not constitute legal advice and should be verified against the original contract documents
CampaignValue™ EMV figures are estimates based on industry-standard advertising-equivalent rates and should not be treated as guaranteed valuations or binding price quotes

18.2 No Guarantee of Accuracy

Important: We do not guarantee the accuracy, completeness, or reliability of any AI-generated content. The CCRM LLC shall not be liable for any losses, damages, or claims arising from reliance on AI-generated outputs.

18.3 Third-Party AI Providers

AI features are powered by third-party providers (Anthropic Claude API and Google Cloud Vision) whose services are subject to their own terms and limitations. STAKD does not use your data to train AI models. Our AI providers process this data only to provide the feature.

19. Tax and Financial Disclaimer

THE CCRM LLC IS NOT A TAX, LEGAL, OR FINANCIAL ADVISORY SERVICE.

The tax preparation tools, estimated tax calculations, 1099 preparation assistance, mileage deduction reports, and profit & loss summaries provided through TaxCommand™ and other features are for informational and organizational purposes only. They do not constitute tax advice, legal advice, or financial advice.

You acknowledge and agree that:

All tax calculations, estimates, and reports are approximations and may not reflect your actual tax liability
The IRS standard mileage rate used in calculations may change annually; we update rates periodically but do not guarantee they reflect the most current rate
You are solely responsible for the accuracy of your tax filings and should consult a qualified tax professional (CPA, enrolled agent, or tax attorney) before making tax decisions
Expense categorizations (including AI-assisted categories) are suggestions and may not align with IRS guidelines for your specific tax situation
The CCRM LLC shall not be liable for any penalties, interest, or additional taxes resulting from reliance on information provided by the Service
Bank transaction data imported via Plaid may require manual review and recategorization for tax purposes

We strongly recommend that you work with a qualified tax professional to review your financial records and tax filings. The Service is designed to help you organize and track your business finances, not to replace professional tax advice.

20. Beta Features and Early Access

20.1 Beta Features

From time to time, we may offer beta, preview, or early access features ("Beta Features"). By using Beta Features, you acknowledge and agree that:

Beta Features are provided "as is" and may contain bugs, errors, or incomplete functionality
Beta Features may be modified, suspended, or discontinued at any time without notice
Data generated or stored through Beta Features may be lost or reset
Beta Features may not be covered by our standard support or SLA commitments
Your use of Beta Features may be subject to additional terms communicated at the time of enrollment

20.2 Feedback

If you provide feedback, suggestions, or ideas about Beta Features or any part of the Service ("Feedback"), you grant us a non-exclusive, worldwide, royalty-free, irrevocable, perpetual license to use, modify, and incorporate that Feedback into the Service without any obligation to you.

20.3 Limitation of Liability for Beta Features

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE CCRM LLC SHALL HAVE NO LIABILITY FOR ANY DAMAGES ARISING FROM YOUR USE OF BETA FEATURES, INCLUDING BUT NOT LIMITED TO DATA LOSS, BUSINESS INTERRUPTION, OR INACCURATE OUTPUTS.

21. Contact Information

For questions about these Terms, please contact us:

General Support: support@stakdapp.com
Legal Inquiries: legal@stakdapp.com
Privacy Concerns: privacy@stakdapp.com
Mail: The CCRM LLC, PO Box 220, Grafton, OH 44044
Website: www.stakdapp.com

These Terms of Service are effective as of October 2, 2026.

STAKD is built for creators running a real business, and that has to include creators with disabilities. We want every part of this product — tracking income, finding brand contacts, sending an invoice, filing at tax time — to be usable however you work.

The standard we work to

We aim to meet WCAG 2.1 Level AA, the standard published by the World Wide Web Consortium and the one most commonly referenced for web accessibility.

Where we currently stand

STAKD is partially conformant with WCAG 2.1 Level AA. Partially conformant means most of the product meets the standard, and some parts do not yet.

We completed a full accessibility review on 1 September 2026 and made the following changes:

Restored pinch-to-zoom, which had been disabled across the site
Increased text and interface colour contrast so body text, buttons and status indicators meet the 4.5:1 minimum
Added a visible keyboard focus indicator throughout
Added a programmatic name to every form field, so screen readers announce what each field is for
Added descriptive names to icon-only buttons
Added a “skip to main content” link so keyboard users can bypass navigation
Corrected heading structure on the FAQ page

What we know is not yet fixed

We would rather tell you this than have you discover it:

We have not yet completed manual testing with screen readers such as VoiceOver, NVDA or JAWS. Our review to date has been largely automated, and automated testing cannot catch everything.
Focus behaviour inside dialogs and pop-up windows has not been fully verified.
A small number of dropdown menus have generic names that do not describe their purpose.
Our iOS and Android apps share this website’s interface and have not been separately reviewed against platform accessibility features.

This work is scheduled and ongoing, and this page will be updated as it lands.

Tell us when we get it wrong

If any part of STAKD is difficult or impossible for you to use, we want to hear about it — including if you would simply prefer we did something differently.

Email: support@stakdapp.com
Please include: the page or screen, what you were trying to do, and any assistive technology you use.

We will acknowledge your message within 2 business days and tell you what we intend to do and roughly when. If a fix will take time, we will offer another way to complete the task in the meantime.

If you need something done another way

If you cannot complete something in STAKD because of an accessibility barrier, contact us and we will help you complete it directly — including account changes, exporting your data, or cancelling a subscription.

How this assessment was made

This statement is based on a self-evaluation carried out by The CCRM LLC on 1 September 2026, using automated code analysis and WCAG contrast measurement. It has not been reviewed by an independent third party.

Last reviewed: September 1, 2026.